Privacy Policy

Last updated: April 2026

1. Overview

Vervox AI (“Vervox”, “we”, “us”, “our”) is operated by Vithon Technologies Pty Ltd (ACN 695 467 853), based in Melbourne, Australia. This Privacy Policy explains how we collect, use, store, and protect your information when you use our AI phone receptionist service and website at vervox.ai.

2. Information We Collect

We collect the following types of information:

  • Account information: Your name, email address, phone number, business name, and industry when you sign up.
  • Call data: Inbound caller phone numbers, call duration, call recordings, and AI-generated transcripts.
  • Lead data: Information collected from callers by our AI, including their name, phone number, reason for calling, location, and urgency level.
  • Usage data: How you interact with our dashboard, features used, and performance metrics.
  • Payment information: Processed securely by Stripe. We do not store your credit card details.

3. How We Use Your Information

  • To provide and improve our AI phone receptionist service
  • To send you lead notifications via SMS and email
  • To process payments and manage your subscription
  • To communicate service updates, outage notifications, and support responses
  • To analyse aggregated usage patterns to improve our service (anonymised)
  • To comply with legal obligations

4. Call Recordings & Transcripts

Call recordings are stored securely in encrypted AWS S3 buckets in the ap-southeast-2 (Sydney) region. Recordings are retained for 90 days on paid plans unless otherwise configured. You can access and delete recordings from your dashboard at any time.

If you enable recording consent, our AI will inform callers that the call may be recorded before proceeding.

5. Data Sharing

We do not sell your data. We share information only with:

  • Twilio: Telephony provider for call handling and SMS
  • Deepgram / Cartesia: Speech-to-text and text-to-speech processing
  • OpenAI / Anthropic: AI language model providers for conversation handling
  • Stripe: Payment processing
  • Amazon Web Services: Cloud infrastructure hosting

All third-party providers are bound by their own privacy policies and data processing agreements.

6. Data Security

We use industry-standard security measures including encryption at rest and in transit (TLS 1.2+), AWS IAM access controls, Cognito authentication, and regular security reviews. Access to production systems is restricted to authorised personnel only.

7. Your Rights

Under the Australian Privacy Act 1988 and applicable laws, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data and account
  • Export your lead and call data
  • Opt out of marketing communications

To exercise these rights, email us at support@vervox.ai.

8. Cookies

Our website uses essential cookies for authentication and session management. We do not use third-party tracking or advertising cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notification. Continued use of the service constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:
support@vervox.ai
Vithon Technologies Pty Ltd, Melbourne, VIC, Australia