Brisbane Electrician Cuts Missed Calls by 90% with Smart Triage

Dave Torres runs a team of four electricians across Brisbane's north side. Electrical work is time-sensitive — a customer reporting sparks, a burning smell, or a total power outage needs help now, not a callback tomorrow morning.

With his team spread across job sites, Dave's phone was constantly ringing with a mix of routine quotes, booking changes, and genuine emergencies. He had no way to triage calls by urgency — a power outage and a request for a quote looked identical in his missed call log.

He was missing roughly 20 calls per week, many of which were high-value emergency jobs. Customers in an emergency would call the first three electricians in Google and go with whoever answered.

Dave configured Vervox with emergency keywords specific to electrical work: "sparks", "burning smell", "no power", "shock", "tripped breaker", and "smoke". When a caller mentions any of these, the AI marks the lead as an emergency and sends Dave an instant push notification and SMS.

For routine calls (quotes, booking changes, general enquiries), the AI captures full details and sends a standard notification. This lets Dave prioritise his callback list — emergencies first, then urgent, then routine.

The AI also asks electrical-specific questions: the property type (residential or commercial), whether the switchboard is accessible, and whether anyone has been injured. This pre-qualification saves time on the callback.